Dentists: How to Manage New Patients in the New Year

Posted by Andrew Hickey on Jan 24, 2024 4:25:55 PM




As a dentist, managing new patients can be challenging. It requires balancing more people. Plus, you are working to make a positive first impression and provide excellent care. At the same time, new patients are crucial to scaling your dental practice. Serving new people also helps you improve service and be innovative.

Key Takeaways:

  • New patients bring both opportunities and challenges.
  • Create a comfortable environment to help with patient traffic.
  • Use technology to make life easier for your patients and staff.
  • Explain treatment in detail to build patient relationships.
  • Follow up with patients after their first visit to ensure they are satisfied.

It is time to discuss how you can manage new patients and help your practice run smoothly.


Fine-tune your office and front desk.

First impressions are everything, especially in dentistry, where people tend to be nervous or anxious. The more comfortable your patients are, the easier the experience will be for everyone involved. Here are some ideas to get you started:

  • Ensure your front desk staff is friendly, welcoming, and knowledgeable about your practice, insurance, and payment options.
  • Design a comfortable waiting room with enough space.
  • Get to know your patients and their needs.

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Streamline your processes.

Consider using technology to reduce patient pain points and make life easier for your staff members. It can be like having another person on your team.

For example, there is often a lot of paperwork before a patient's first appointment. Streamlining this process can make the experience more efficient and less overwhelming for your patients. You can also consider these solutions if you haven’t already:

  • Provide a tablet in your office for patients to complete paperwork.
  • Use a patient management system to schedule online appointments —even outside business hours easily.
  • Offer virtual consultations or teledentistry to free up space at your practice.
  • Create a professional website with detailed information about your practice, dental team, available services, patient financing information, and a map of your office.


Provide clear and thorough explanations.

As a dentist, providing precise and thorough explanations to your patients about their treatment is essential. Allowing your patients to ask questions and listening to their concerns will build trust and help establish a positive relationship.


Complete patient follow-up

Following up with your new patients can help ensure they are satisfied with their experience. It is essential to do this shortly after their first visit to address any concerns or issues promptly. You can send a personalized email or text message thanking the patient for choosing your practice.


Managing new patients can be challenging. Still, implementing these tips ensures that your practice provides excellent care while efficiently managing your patient load. By making a good first impression, streamlining your intake process, using Technology, giving clear explanations, and following up, you can help build a positive relationship with your patients and establish your practice as a trusted dental provider in your community.

For more tips on managing patients, get your free eBook about keeping your office busy during uncertain times.

Download our free ebook to learn how to keep patients coming

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