Topics: dental provider
Recently, my mom had a negative experience at a dental office. She left feeling cheated and insulted. Needless to say, her plan is never to return to that office. Feeling horrible for her, I made plans the next week to visit the office with her and get a copy of her treatment plan and claim form. We arrived at the office and soon after, one of the ladies at the front desk started preparing the documents. While she did that, my mom started to tell her about her experience and why she was displeased.The dental assistant started off listening and then it disintegrated into defending. As the conversation progressed, I watched her make three mistakes dental offices should never make with an angry dental patient:
“Excited” is usually not a term used to describe someone’s emotions when they need to visit the dentist office. Sometimes, people associate going to the dentist with extended periods of time in the waiting room, unpleasant staff and a painful mouth procedure. Well – don’t let that stereotype be the case for you! We’ve compiled a few ways on how you can enhance your practice and put the enjoyment back into your patients’ visits. Here are five ways to make your dental office fun right now:
1. Hire a fun staff.
Business experts agree that rewarding and motivating employees can lead to greater retention and better employee performance, ultimately boosting a company’s bottom line. A serious concern among today’s employers is the ageing of the workforce, requiring greater efforts by businesses to keep, and motivate, their current talent. Incentive programs are a great way to accomplish these goals.
You may have hundreds of patients – but what good is it if each of them are unhappy or on the search for a new dentist? Performing dental cleanings and other procedures effectively doesn’t make a dentist “great.” In today’s competitive dental world, it’s all about separating yourself from the rest and making your office a place patients look forward to visiting. Make your patients feel appreciated. So how do you create this atmosphere? Allow us to elaborate.