3 Mistakes You Should Never Make with an Angry Dental Patient

Posted by Deborah Pinnock on Dec 15, 2014 1:00:00 PM

Recently, my mom had a negative experience at a dental office. She left feeling cheated and insulted. Needless to say, her plan is never to return to that office. Feeling horrible for her, I made plans the next week to visit the office with her and get a copy of her treatment plan and claim form. We arrived at the office and soon after, one of the ladies at the front desk started preparing the documents. While she did that, my mom started to tell her about her experience and why she was displeased.The dental assistant started off listening and then it disintegrated into defending. As the conversation progressed, I watched her make three mistakes dental offices should never make with an angry dental patient:

Read More

Topics: provider

Gift Cards: One of Many Ways to Reward Your Dental Team

Posted by Kate Ranta on Dec 3, 2014 2:55:47 PM

Business experts agree that rewarding and motivating employees can lead to greater retention and better employee performance, ultimately boosting a company’s bottom line. A serious concern among today’s employers is the ageing of the workforce, requiring greater efforts by businesses to keep, and motivate, their current talent. Incentive programs are a great way to accomplish these goals.

Read More

Five Easy Ways to Make Your Patients Feel Appreciated

Posted by Erica Laceria on Dec 1, 2014 4:07:03 PM

You may have hundreds of patients – but what good is it if each of them are unhappy or on the search for a new dentist? Performing dental cleanings and other procedures effectively doesn’t make a dentist “great.”  In today’s competitive dental world, it’s all about separating yourself from the rest and making your office a place patients look forward to visiting. Make your patients feel appreciated. So how do you create this atmosphere? Allow us to elaborate.

Read More

Topics: tips for dentists, keep your patients coming back, dental patients, going the extra mile for your patients

Follow Me

How to market your dental practice guide
Click for RSS feed

Subscribe by Email

Recent Posts