My family mechanic can tell me anything about my car ̶ what it needs or doesn’t need, and I will believe him and follow his advice every time. Why? Because I trust him. If I bring the car in and there’s nothing wrong with it, he will say so. If the problem is serious, he will say so and tell me what it will cost. That way I can figure out if my family can afford it. The key is that he is consistently like that. My trust in our mechanic perfectly illustrates how your office can communicate regarding dental bills. This will help avoid financial drama with patients.