What Your Dental Office Staff Should NOT Do!

Posted by Mariah Chitouras on Oct 5, 2017 4:47:05 PM

Visiting the dentist is stressful for everyone. When dealing with patients that come into your dental office, the key is to make them feel as comfortable as possible. If your patients are happy with the way you treated them, they are more likely to come back to your office for all of their future needs. It is important that your staff avoid doing certain things that will make the patient feel uncomfortable.

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Patient Recall Rate and the Success of Your Dental Practice

Posted by Mariah Chitouras on Oct 3, 2017 10:48:35 AM

You can have state-of-the-art equipment, a beautiful office and waiting room, and the best professional staff, but if patients aren't coming back, you've got a real problem! Barring a personnel problem (e.g., an impolite receptionist), the problem might very well reside in your practice's patient recall rate. How important is your patient recall rate to the success of your dental practice?

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Topics: recall rate, success of dental practice

6 Ways to Reduce No-Show Dental Appointments

Posted by Deborah Pinnock on Sep 13, 2017 9:37:21 AM

There was another patient who really wanted that 4 p.m., Friday evening timeslot but your staff had to tell them that the slot was already taken. Now that the patient has cancelled, your team is scrambling, calling other patients to see if they are available to be seen at that time. And if they can’t find someone to fill the gap, you’ve just lost money. It’s no wonder why no-show dental appointments concern dentists. 

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New EPA Amalgam Separator Rule: Is Your Dental Office in Compliance?

Posted by Deborah Pinnock on Aug 9, 2017 10:19:19 AM

Does your dental office still use amalgam fillings? There’s a new federal rule governing amalgam disposal that went into effect on July 14, 2017, with an expected compliance date of July 14, 2020. Is your dental office in compliance?   

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Topics: Amalgam Separator

3 Reasons to Contact Patients

Posted by Mariah Chitouras on Jul 31, 2017 4:00:00 PM

It’s hard to keep up with all the different ways to contact patients and how you should use each method to communicate with them.

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Improve your Patient Dental Care Experience and Raise Your Bottom Line

Posted by Deborah Pinnock on Jul 28, 2017 3:00:00 PM

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Topics: patient dental care experience, customer experience

Importance of Online Reviews to the Success of Your Dental Practice

Posted by Deborah Pinnock on Jul 3, 2017 10:21:03 AM

The famous “word of mouth” business approach has been around for centuries. Whether you were a bread maker, dressmaker, tailor or a dentist, having satisfied customers who told others about your quality products and great service was the best way to get people in the door. As we fast forward to 2017, we understand that a shift in the way we do business has taken place. The digital age is in full swing.

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Topics: dental marketing, online reviews

5 Chronic Diseases Eye Doctors Might Find First

Posted by Alissa Gavrilescu on May 31, 2017 3:17:52 PM

From optometrists to ophthalmologists, all eye doctors are aware that a routine examination of the retina allows them to view problems with blood vessels and nerves that may be indicative of overall chronic health issues. However, most patients do not expect to hear about other health conditions when they get their eyes examined.

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Topics: vision health, vision health and overall health

Summer is Coming: Is Your Dental Office Ready for Kids?

Posted by Mariah Chitouras on May 16, 2017 11:03:50 AM

Is your dental office ready for kids? The summer months are the perfect time for many families to catch up on dental visits. There's no school schedule to plan around and summer activities are more flexible, so it can be easier to fit in dental appointments. As a result, your dental office should start preparing for an influx of kids.

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7 Challenges Facing the Dental Industry in 2017

Posted by Erica Laceria on May 3, 2017 10:00:00 AM

The field of dentistry is continuously transforming with changes in population demographics, consumer rights and national public policy. However, such changes bring new challenges for dentists and their practices. How do you stay relevant in the evolving world of medical services? The following are seven challenges facing the dental industry in 2017: 

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Topics: tips for dentists, challenges for dentists, dentists

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