Making a good first impression is an important part of being at the front desk of the dental practice. Your front desk is the face of your practice. Proper front desk etiquette is very important, yet many practices skip formal training.
Making a good first impression is an important part of being at the front desk of the dental practice. Your front desk is the face of your practice. Proper front desk etiquette is very important, yet many practices skip formal training.
Topics: customer experience, front desk manners, dental staff, customer retention
Reaching a balance between being a great dentist and an effective small business owner can be a challenge. While the patients and their dental issues may come as no surprise to you, the issues that arise from trying to effectively manage a dental office staff can. It gets stressful, dealing daily with staffing challenges arising from high staff turnover, frustrations due to mistakes, stemming from employees being unaware of office processes, or dealing with a negative work environment.
Topics: dental office tips, dental staff meetings, managing your business, dental staff
