Astrid Graterol

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6 Things to Consider for Reopening Your Dental Office during COVID-19

Posted by Astrid Graterol on May 27, 2020 11:00:00 AM

Several dental offices have started to reopen across the country with many changes to their protocols to comply with guidelines from the Center for Disease Control and Prevention (CDC) and the American Dental Association (ADA). These guidelines and resources are general recommendations for dental offices to consider as they design and implement their own protocols. Feel free to use them as you slowly open your office back up to patients or keep them in mind when creating your reopening plan!

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Topics: reopening during covid-19, dental office covid-19 reopening, coronavirus patient protection, coronavirus staff protection

Effective Dental Staff Meetings, Key to a Successful Dental Practice

Posted by Astrid Graterol on Feb 21, 2020 11:33:00 AM

Reaching a balance between being a great dentist and an effective small business owner can be a challenge. While the patients and their dental issues may come as no surprise to you, the issues that arise from trying to effectively manage a dental office staff can. It gets stressful, dealing daily with staffing challenges arising from high staff turnover, frustrations due to mistakes, stemming from employees being unaware of office processes, or dealing with a negative work environment.  

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Topics: dental office tips, dental staff meetings, managing your business, dental staff

Are You Accessible? Ways to Create a Disability Friendly Office

Posted by Astrid Graterol on Jan 15, 2020 1:15:00 PM

The American Academy of Pediatric Dentistry (AAPD) defines special health care needs as “any physical, developmental, mental, sensory, behavioral, cognitive, or emotional impairment or limiting condition that requires medical management, health care intervention, and/or use of specialized services or programs. National Center for Health Statistics claims that one in five persons within every age, race, gender, and sexuality report having a limitation that substantially impact their daily activities. Oral health is a pillar of a person’s overall well-being, but many people with disabilities struggle to find a dental office that is accessible to them.

The obstacles those with disabilities have in obtaining accessible dental care include: transportation or parking issues; inaccessible exam equipment; narrow or small offices; absence of a support person; denial of American Sign Language (ASL) interpreters; inaccessible paperwork; confusion about medical instructions; trauma triggers; and negative attitudes and ignorance about disability.

What do we mean by accessibility?

The ADA guidelines state that medical and dental practices must offer “full and equal access to their health care services and facilities.” This includes physical access, communication access, and both mental and emotional access.

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Topics: dentist for disabled, disability friendly office, accessible dentist office

How to Know When Your Front Desk Staff Needs Improvement

Posted by Astrid Graterol on Dec 22, 2019 12:00:00 PM

Making a good first impression is an important part of being at the front desk of the dental practice. Your front desk is the face of your practice. Proper front desk etiquette is very important, yet many practices skip formal training.

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Topics: customer experience, front desk manners, dental staff, customer retention

10 Tips to Increase Dental Patient Retention

Posted by Astrid Graterol on Nov 26, 2019 12:48:17 PM

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Topics: keep your patients coming back, patient retention, patient dental care experience

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